Frequently Asked Questions

Orders and Payment

What payment methods do you accept?

Payment options are shown at checkout. We use Shopify's secure checkout, which supports the payment methods displayed on our store.

Is it safe to pay on your site?

Yes. All transactions are processed through Shopify's secure, encrypted checkout. We do not store your card details.

Can I change or cancel my order after placing it?

Please contact us as soon as possible at bennettpaservices@outlook.com if you need to change or cancel an order. We will do our best to assist before dispatch, but we cannot guarantee changes once an order is in the fulfilment process. Statutory cancellation rights under ECTA and the CPA apply where relevant and subject to applicable exceptions, including for personalised or custom-made goods.

Delivery

Where do you deliver?

We currently deliver within South Africa. See our Delivery Information page for details by product.

How long does delivery take?

Delivery timeframes depend on the product and supplier. For our featured bundles, paid orders are consolidated by Sunday 17:00 for dispatch during the following week, generally Wednesday to Thursday. Delivery timing varies by destination and is not guaranteed.

How do I choose the correct PUDO locker?

Use the official locker map linked on the product page. Choose the locker that suits you, then enter its exact name, suburb and town plus the recipient cellphone number before adding the bundle to your cart. We will contact you if your chosen locker is unavailable.

Do you deliver to a home address?

The Road Trip Kit, Braai Master Pack and Home Cinema Pack include PUDO locker-to-locker delivery, not home or business delivery. A destination locker must be confirmed before dispatch. Enter your preferred PUDO locker and recipient cellphone on the bundle product page before adding to cart. We will confirm your selection before dispatch.

Returns and Refunds

What is your returns policy?

Please see our full Returns and Refunds Policy for details. All goods carry a six-month implied warranty under the Consumer Protection Act. If your item is defective, damaged, or incorrect, contact us immediately with your order number and photos. Statutory cancellation and cooling-off rights under ECTA and the CPA apply where the legal requirements are met and subject to the exceptions in those Acts.

What if my item is defective?

Under Section 56 of the Consumer Protection Act, you are entitled to choose a repair, replacement, or full refund for defective goods within 6 months of delivery. The choice is yours. Contact us at bennettpaservices@outlook.com with your order number and details and we will work to resolve the issue.

Do I have a cooling-off period?

If you purchased goods through our online store as a consumer, you may have the right to cancel within seven days of receiving the goods under Section 44 of the Electronic Communications and Transactions Act (ECTA), without reason or penalty. This right does not apply to personalised or custom-made goods, goods that cannot be returned by their nature, goods that have been unsealed and are not suitable for return on health or hygiene grounds, or other categories excluded under ECTA Section 42(2). Contact us at bennettpaservices@outlook.com within seven days to exercise this right.

Do you accept change-of-mind returns beyond the statutory period?

Gizmoozle does not currently offer voluntary change-of-mind returns beyond what is required by law. This does not affect any statutory cancellation or return rights you may have under ECTA or the CPA, which apply where the relevant legal requirements are met and subject to the exceptions in those Acts.

Who pays return shipping for a defective item?

Where goods qualify as defective under Section 56 of the CPA, they are returned at the supplier's risk and expense. You will not be required to cover return shipping costs for qualifying defects. For ECTA cooling-off cancellations, return shipping costs are for the consumer's account unless otherwise required by law.

How do I start a return?

Contact us at bennettpaservices@outlook.com with your order number and details. We will confirm return instructions. Do not send items back without contacting us first.

How do I make a complaint or escalate a dispute?

If you are unable to resolve a complaint directly with us, you may contact the National Consumer Commission (NCC) at www.thencc.org.za or the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za.

Contact

How do I get in touch?

Email us at bennettpaservices@outlook.com or use our Contact page. We aim to respond within 1 business day.